Together, let's find a Somfy Solution

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On-Demand Video Support

Sometimes chat isn't enough. With our new AR-live vide stream, Somfy support specialists can connect and solve problems in record time. During your call, we can capture high resolution photos and see your products in real time helping us find tailored solutions. Show us what, and we'll tell you how.

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somfy video support
somfy video support

The home for your home

When you buy from the Somfy E-Shop our support specialists have access to your product SKU, order number, and case history making it easier than ever to find solutions. Create an account prior to purchasing so your order history is logged in your account dashboard forever. Pick up where you left off on your Somfy project, we'll be with you every step of the way.

Solution and satisfaction focused

Identify your order

Step 1

Getting to know you and your Somfy home

Behind every successful support call is a real support specialist that will identify your E-Shop order number and pinpoint the products you purchased for your Somfy home.

Listen to your inquiry

Step 2

Voice of the customer comes first

After identifying the order contents we listen attentively to the situation you are experiencing. Our specialists will carefully analyze, document, and observe all the details of the case. Your voice always comes first.

Find the solution

Step 3

With every step of the way

It doesn't matter if you're a Somfy novice or superfan, we will run to solutions or walk to satisfaction! We're with you every step of the way.

Tools & Resources

Step 4

Learn and level up your skills

After we solve your case, we provide various easy-to-follow product guides, compatibility tools, and walkthrough videos that will take you from Somfy starter to a superfan. We've also built a community of hundreds of idea sharing homeowners through this process and want you to join other Somfy Superfans

We do How-To's really well

We're here to provide tips, tricks, and other helpful guides. Check out these tutorial videos, walkthroughs, and playlists of our E-Shop products.

  • Clever - Step 1: Remote

    Learn how to program your remote to the Clever Motor in Step 4 of the walkthrough tutorial

  • Clever - Step 2: Remote

    Learn how to program your remote to the Clever Motor in Step 4 of the walkthrough tutorial

  • Clever - Step 3: Remote

    Learn how to program your remote to the Clever Motor in Step 4 of the walkthrough tutorial

  • Clever - Step 4: Remote

    Learn how to program your remote to the Clever Motor in Step 4 of the walkthrough tutorial

Contact us

Are you a customer who needs help with your Somfy products? That's what the Somfy Support team is here for. Please fill out the form below for any questions about order inquiries, installation, or troubleshooting. Also, please check out our Guides & FAQ's section - your answer may already be there!

Thank You!

Your inquiry has been received and we will be in contact with you shortly.

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