Together, let's find a Somfy Solution
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On-Demand Video Support
Sometimes chat isn't enough. With our new AR-live vide stream, Somfy support specialists can connect and solve problems in record time. During your call, we can capture high resolution photos and see your products in real time helping us find tailored solutions. Show us what, and we'll tell you how.
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The home for your home
When you buy from the Somfy E-Shop our support specialists have access to your product SKU, order number, and case history making it easier than ever to find solutions. Create an account prior to purchasing so your order history is logged in your account dashboard forever. Pick up where you left off on your Somfy project, we'll be with you every step of the way.
Solution and satisfaction focused
Identify your order
Step 1
Getting to know you and your Somfy home
Behind every successful support call is a real support specialist that will identify your E-Shop order number and pinpoint the products you purchased for your Somfy home.
Listen to your inquiry
Step 2
Voice of the customer comes first
After identifying the order contents we listen attentively to the situation you are experiencing. Our specialists will carefully analyze, document, and observe all the details of the case. Your voice always comes first.
Find the solution
Step 3
With every step of the way
It doesn't matter if you're a Somfy novice or superfan, we will run to solutions or walk to satisfaction! We're with you every step of the way.
Tools & Resources
Step 4
Learn and level up your skills
After we solve your case, we provide various easy-to-follow product guides, compatibility tools, and walkthrough videos that will take you from Somfy starter to a superfan. We've also built a community of hundreds of idea sharing homeowners through this process and want you to join other Somfy Superfans
We do How-To's really well
We're here to provide tips, tricks, and other helpful guides. Check out these tutorial videos, walkthroughs, and playlists of our E-Shop products.
Contact us
Are you a customer who needs help with your Somfy products? That's what the Somfy Support team is here for. Please fill out the form below for any questions about order inquiries, installation, or troubleshooting. Also, please check out our Guides & FAQ's section - your answer may already be there!
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