Returns
Somfy Store Returns
Your Satisfaction, Our Commitment
At Somfy, we're dedicated to ensuring that your experience with our products is as smooth and satisfying as the technology we offer. If there's ever a need to return an item, we've made the process straightforward and hassle-free, reflecting our commitment to your satisfaction and convenience.
Return Within 30 Days:
- Return Within 30 Days: If you're not fully satisfied, return your purchase within 30 days from the invoice date.
- Refund Details: Receive a refund of the purchase price, excluding initial shipping and handling fees.
Return Conditions:
- Original Condition: Ensure the item is in its original state, with all packaging, accessories, manuals, etc.
- Invoice Required: Keep your invoice handy for reference.
How to Return:
- Fill Out the Form: Complete the return form below.
- Wait for Our Email: We'll send you a Return Merchandise Authorization number and further instructions.
Refund Process:
- Processing Time: Your refund will be processed within 7 business days of receiving the returned item.
- Refund Method: The refund will go to the original payment method.
Purchased via PayPal?
- Open a Dispute: If your purchase was through PayPal, you can open a dispute in your Resolution Center.
- Dispute Time Frame: You have 180 days from the payment date to open a dispute.
Purchased via Amazon?
- Use Amazon’s Return Center: For items bought on Amazon, start your return at Amazon’s Return Center.
- Follow Amazon’s Guidelines: Each seller on Amazon may have unique return policies. Please refer to the individual product page for specific return information.