Frequently Asked Questions

  • Where do I input the Somfy promo code to receive my discount?

    At the bottom of the checkout screen, look for "Discount Code." Enter your code. Click or tap “Apply Discount”. Make sure to sign up for our newsletter to receive exclusive promotions and new offers from Somfy.

  • Can I use multiple discount codes?

    You can only use one discount code per order. Sign up for the Somfy newsletter or read our coupon pop-ups for the most recent and best promotion related to your items.

  • Do you ship outside the United States?

    We're sorry, but we do not ship outside of the United States for orders placed online.

  • Do you ship to PO Boxes?

    We’re sorry, but we do not currently offer shipping to P.O. Box addresses. Please use a valid street address in the United States during the checkout process.

  • When will I receive my order?

    Somfy ships your product order from the warehouse closest to you to speed delivery to your door. Make sure to select your desired shipping type during the checkout process (Standard delivery, Two-day shipping, or Overnight) for estimated shipping times. You will receive a tracking number via e-mail for your order once it has been processed by our warehouse. Due to shipping delays related to COVID, your items may arrive later than expected. Thank you for your patience.

  • What payment types can I use to place my order?

    Somfy offers simple, secure payments you can rely on from the brands you trust. Pay with Visa, Mastercard, American Express or PayPal. Ensuring the security of your data is extremely important to us. We always use the latest encryption techniques to securely transmit your personal information.

  • How do I return my product?

    To initiate a return, please click here. A Somfy Store team member will contact you with a required Return Merchandise Authorization number and further instructions. Refunds will be processed within 7 business days of our receipt of your merchandise and will be credited back to the same payment method used on your order.

  • Can you help me install my product?

    Need support installing your new Somfy product? We offer hundreds of how-to & troubleshooting articles and videos on our product faq to make it easy to start enjoying Somfy products right away. Or talk to a Somfy product specialist by filling out our support and service form and we will connect you with a Somfy team member.

  • Where can I learn more about Somfy products?

    Want to learn more about if a particular Somfy product is right for your home? Find related instructions, spec sheets, installation guides, brochures, and more specific to your Somfy motors, controls, and accessories by visiting our documentation search.

  • Do you sell your products wholesale?

    Ready to work with Somfy? Become a Somfy Expert or partner with us to include motorization in your products. Please visit our partner form to inquire about becoming a Somfy Expert.

Can’t find the answer you’re looking for?

Visit Somfy Support & Assistance for more resources.